Contact Us (469) 288-1002

Contact Us (469) 335-7184

Welcome to

Shalom Selam Transportation

Non-Emergency Medical Transportation You Can Trust

Contact Shalom Selam Transportation LLC today to schedule your next journey.

Non-Emergency Medical Transportation

We are dedicated to providing safe, reliable, and compassionate transportation to those in need. Whether you’re headed to a medical appointment, dialysis center, or simply need assistance getting to your destination, our trained staff is here to help.

OUR SERVICES

We offer a range of transportation services tailored to meet the diverse needs of our clients. 

Wheelchair Transportation

Comfortable, ADA-compliant vans with secure wheelchair lifts.

Ambulatory Transportation

For clients who can walk or require minimal assistance.

Hospital Discharges & Facility Transfers

Seamless coordination with care facilities, hospitals, and rehab centers.

Service Areas

We proudly serve all of the DFW area metroplex

Payment Options
  • Medicaid
  • Private Pay
  • Insurance Billing 
  • Facility Contracts
Hours of Operation
  • Monday–Saturday: 6:00 AM – 6:00 PM
  • Sunday: By Appointment Only
  • 24/7 Availability for Pre-Scheduled or Contracted Rides

How It Works

Booking with Shalom Selam Transportation LLC is easy and convenient

We believe transportation should be more than just a ride—it should be safe, dignified, and caring. Our team is trained in patient sensitivity, CPR, and in compliance to ensure you or your loved one is in good hands from start to finish.

Book a Ride Online

Need a ride?

Use our simple booking tool to schedule your next trip

  • Quick Quotes Available
  • Same-Day Bookings (When Available)

Contact Shalom Selam Transportation LLC today to schedule your next journey.

Why Choose Us?

Fully licensed and insured

HIPAA Compliant

Drivers background-checked and CPR-certified

Wheelchair, stretcher, and ambulatory transport

On-time performance guaranteed

Ready to experience

SAFE, COMFORTABLE, AND RELIABLE TRANSPORTATION

for your non-emergency medical needs?

REQUEST TRANSPORTATION

FAQs

Can a family member ride along?

Yes, one caregiver or family member can accompany the client for free.

Do you take last-minute rides?

We do our best to accommodate urgent requests—call us to check availability.

How do I cancel a ride?

Call or use our online cancellation form at least 24 hours in advance.

Do you provide oxygen or medical care during transport?

No, we do not provide medical services. We are a non-emergency transport provider.

What Our Riders Say

They helped my elderly mom get to her dialysis every week without a hitch. The drivers are always polite and on time!

Rosario R.

Dallas, TX

The driver waited patiently and helped me get from my wheelchair into the doctor’s office. Really respectful.

Ermias T.

Fort Worth, TX

Ready to experience

SAFE, COMFORTABLE, AND RELIABLE TRANSPORTATION

for your non-emergency medical needs?

REQUEST TRANSPORTATION

Resources & Tips: Preparing for Your First NEMT Ride

1. Confirm Your Medical Appointment

Before your trip, ensure that your medical appointment is confirmed. Double-check the date, time, and location of your appointment to avoid any scheduling conflicts. It’s also a good idea to have the contact information for the healthcare provider in case you need to reach them during your trip.

2. Schedule Your NEMT Service

Contact your NEMT provider to schedule your transportation. Provide them with all necessary details, including:

  • Your name and contact information
  • The date, time, and location of your appointment
  • Any special requirements (e.g., wheelchair accessibility, oxygen tanks, etc.)
  • The type of assistance you may need (e.g., help with boarding, medical equipment setup)

Make sure to book your trip well in advance to secure your preferred time and ensure that all your needs can be accommodated.

3. Prepare Necessary Documentation

Gather all required documents for your trip, including:

  • Identification (ID card, driver’s license, etc.)
  • Insurance information
  • Medical documents or prescriptions that you may need to bring to your appointment
  • Any authorization forms from your healthcare provider if needed

Having these documents ready will help streamline the process and avoid any last-minute hassles.

4. Pack Essential Items

Prepare a small bag with essential items you might need during your trip, such as:

  • Medication: Bring any medication you need to take during the day, along with a list of your medications and dosages.
  • Snacks and water: In case of delays or long waits, having a snack and water can help you stay comfortable.
  • Personal items: Bring a book, magazine, or other entertainment to keep you occupied during your journey.
  • Medical supplies: Ensure you have all necessary medical supplies, such as inhalers, glucose monitors, or other personal medical equipment.
5. Dress Comfortably

Choose comfortable clothing and shoes for your trip. If you need to wear specific attire for your medical appointment, make sure it’s easy to change into or wear layers for convenience.

6. Plan for Assistance

If you need assistance during your trip, such as help with getting in and out of the vehicle, inform your NEMT provider in advance. Their drivers are trained to provide support, but clear communication about your needs will ensure they are prepared to assist you appropriately.

7. Know Your Route

Familiarize yourself with the route to your destination. While your NEMT provider will handle the navigation, knowing the general route can help you feel more comfortable and confident during your journey.

8. Confirm Pickup Details

The day before your trip, confirm the pickup details with your NEMT provider. Verify the pickup time, location, and any special instructions to ensure there are no misunderstandings.

9. Communicate with Your Healthcare Provider

Inform your healthcare provider that you will be using NEMT services. They may have additional instructions or requirements for your trip, especially if you have specific medical needs.

10. Stay Relaxed and Informed

On the day of your trip, try to stay relaxed and informed. Keep your phone charged and with you in case you need to contact your NEMT provider or healthcare provider. Arrive at your pickup location a few minutes early to avoid any delays.

What Medicaid Covers in Transportation
  • Non-Emergency Medical Transportation (NEMT):

This covers transportation for routine medical appointments, such as doctor's visits, dentist appointments, or trips to the pharmacy. 

  • Eligibility:

To qualify for NEMT, individuals must be Medicaid beneficiaries and have no other means of transportation to their medical appointments. 

Tips for Booking Wheelchair Transport

Book in Advance, Provide Accurate Information, Confirm Details, Verify Accessibility, Consider wait and return trips.

How to Help a Senior Loved One Travel Comfortably

To ensure a senior loved one travels comfortably, focus on planning, accessibility, and comfort. This includes things like pre-trip doctor clearance, packing essentials like medications and comfortable clothing, and choosing accessible transportation and accommodations. Consider involving a travel companion or caregiver to assist with logistics and personal care needs. 

Shalom Selam Transportation LLC- Zero-Tolerance Policy for Intoxicating Substances

Shalom Selam Transportation LLC is committed to ensuring the safety and well-being of our clients and employees. We enforce a strict zero-tolerance policy concerning the use of intoxicating substances.

Policy Guidelines:

  • Prohibition of Substance Use: The possession, consumption, or intoxication of alcohol or illegal substances is strictly prohibited while operating Metro Medical Transportation vehicles.
  • Commitment to Safety: The use of illegal drugs, alcohol, or the misuse of prescribed and over-the-counter medications poses unacceptable safety risks, undermining our ability to provide safe, effective, and efficient transportation services.
  • Strictly Prohibited Actions: Employees are not permitted to use, possess, distribute, or sell controlled substances, including alcohol, while on duty. Being under the influence of such substances or testing positive for alcohol or drugs (including any inactive components or metabolites) is a violation of our policy.
  • Testing Procedures: Shalom Selam Transportation LLC conducts random and post-accident drug and alcohol testing. Employees involved in any work-related accident may be required to undergo drug and alcohol testing immediately following the incident.


For any complaints regarding our services, please contact the City of Dallas:

  • By Phone: Call 3-1-1 when within Dallas city limits or (214) 670-3111 from any location.


Languages We Speak

To better serve our diverse community, our staff speaks:

  • English
  • Tigrinya 
  • Amharic

Extra Features Coming Soon

  • Ride tracking
  • Text message alerts
  • Meet-the-driver photos

Ready to experience

SAFE, COMFORTABLE, AND RELIABLE TRANSPORTATION

for your non-emergency medical needs?

REQUEST TRANSPORTATION

Shalom Selam Transportation LLC 

Contact Person: Selam (Dispatch Manager)

Phone: (469) 288-1002

Phone: (469) 335-7184

Email: shalomselamtranspllc@gmail.com

Hours: Monday–Saturday, 6AM–6PM

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